Refund Policy

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1. If having received goods purchased on line, you change your mind and wish to return them, you may do so provided you notify Charlotte Grace within 14 days of the purchase and return the goods to them within a further 14 days. On receipt of the returned goods Charlotte Grace will make a full refund. You must bear the cost of return postage.

2. If an item you have purchased is faulty an exchange or full refund (at your discretion) will be given provided you return it to Charlotte Grace within 14 days of purchase in un-used condition and accompanied by proof of purchase.

3. If an item of clothing you have purchased is found to be the incorrect size an exchange or credit will be given provided you return it to Charlotte Grace, in un-used condition, within 14 days of purchase and accompanied by proof of purchase. You must bear the cost of return postage.